Medical Assistant, Comprehensive Care Center
At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.
UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.
UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.
UMMS has been recognized as a top employer nationally and most recently is a recipient of the Forbes’ 2023 America’s Best Large Employers award, as well as Newsweek’s 2023 America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women honors.
Medical Assistant, Comprehensive Care Center
Job ID: REF31189P
Area of Interest: Nursing Support
Location: Bel Air,MD US
Hours of Work: 8-4:30
Job Facility: University Of Maryland Upper Chesapeake Health
Employment Type: Full Time
Shift: Day
THE MEDICAL HEART OF MARYLAND
Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland’s health care system and community. We’re known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world’s first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation’s largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland’s first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland’s Children’s Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.
Please see the job tasks below for the Transitional Care Clinic Medical Assistant Role:
1. Escorts patients to rooms, takes and records accurate history (if needed) and vitals in the appropriate medical record. Promptly reports changes or abnormalities to Physician/Nurse Practitioner/Physician Assistant.
2. Assists Physician/Nurse/Practitioner/Physician Assistant with examinations, assists with procedures as requested. Perform venipuncture as needed.
3. Cleans exam rooms and maintains equipment by proper cleaning and care per OSHA guidelines. Keeps exam rooms properly stocked with medical supplies, laboratory supplies, forms, and other materials needed.
4. Triages phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls as directed by physicians.
5. Calls pharmacies to refill prescriptions under the direction of a physician.
6. Assists individuals who have difficulty in moving or walking safely using appropriate body mechanics.
7. Performs lab procedures with competence and adherence to protocol for quality control and actual testing. Provides appropriate instruction on specimen collection to patient.
8. Explains procedures to patients, answers questions appropriately or refers the person to the appropriate team member.
9. Complies with established departmental policies for attendance, punctuality, procedures, and safety. Complies with organizational policies and procedures.
10. Recognizes and responds appropriately to emergency situations.
11. Performs other clinical functions as delegated and supervised by the physician.
12. Maintains adequate CPR.
13. Assist with front office duties as needed, including but not limited to, telephones, filing, scheduling, patient phone calls, chart preparation, etc.
14. Maintains high personal standards for customer satisfaction, productivity, learning, cooperation, responsiveness, communication and optimism.
15. Participates in performance improvement/Culture of Excellence activities to improve service and interdepartmental communications.
16. Other duties as assigned.
The Medical Assistant (MA) is responsible for assisting physicians, Nurse Practitioners, and Nurse Care Managers with patient care, performing appropriate procedures, and preparing rooms & equipment. The MA is also responsible for maintaining records, assisting with front-office activities as available, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors.
Education & Training: High school diploma or GED required. Graduation from accredited Medical Assistant program and certification from The American Association of Medical Assistants or other certifying bodies highly preferred. Prior experience will be taken into consideration in lieu of Medical Assistant degree and certification. CPR certification required.
Work Orientation & Experience: One year experience in a medical office setting, to include Phlebotomy experience, required. EMR experience preferred.
All your information will be kept confidential according to EEO guidelines.