Medical Assistant II, FT, Day, Transplant Clinic

Job Description

Summary: Join our team as a Medical Assistant, where you’ll perform both administrative and clinical tasks under the guidance of a physician. Your role will include scheduling appointments, maintaining medical records, billing, coding for insurance, taking vital signs, preparing patients for exams, drawing blood, and administering medications.

Key Responsibilities:

Clinical Duties:

• Collect patient health information, including for children.
• Administer vaccinations and medications as directed.
• Record vital signs, height, weight, vision, and hearing tests.
• Clean and sterilize medical instruments.
• Stock exam rooms and manage inventory.
• Follow up on abnormal findings via phone.
• Perform routine tests like pregnancy tests, spirometry, glucose checks, and PT/INR.
• Work directly with healthcare providers.
• Document patient information in electronic medical records.
• Follow up on referrals and lab results.
• Apply aseptic techniques and infection control.
• Comply with quality assurance practices.
• Maintain inventory and perform routine equipment maintenance.
• Adhere to legal and ethical standards.
• Follow risk management and safety regulations.

Administrative Duties:

• Schedule and coordinate appointments, including follow-up calls.
• Understand and follow managed care policies.
• Greet patients and visitors warmly, in person or on the phone.
• Keep patient appointments on schedule and notify providers of arrivals.
• Comfort patients by addressing their anxieties and questions.
• Maintain patient accounts and update personal and financial information.
• Enter office charges daily and verify insurance eligibility.
• Use electronic systems to manage information.

General Duties:

• Maintain professionalism in all interactions.
• Prioritize and manage multiple tasks.
• Respect cultural diversity.
• Use medical terminology correctly.

Customer Service:

• Greet customers courteously and professionally.
• Follow communication protocols with customers.
• Respond promptly to customer questions and concerns.
• Keep customer information confidential.
• Provide assistance and excellent service recovery.

Teamwork:

• Offer help to colleagues and other departments.
• Solve problems and meet deadlines.
• Resolve conflicts directly and respectfully.
• Be mindful of others’ time and schedules.
• Provide status updates for continuity of workflow.

Communication Etiquette:

• Communicate respectfully and professionally.
• Limit personal cell phone use in patient care areas.
• Answer phone calls promptly and professionally.
• Maintain appropriate voicemail and email messages.
• Return messages within one business day.

Self-Management:

• Adhere to dress code and wear identification badge.
• Complete assignments on time.
• Fulfill mandatory education and competency requirements.
• Follow safety, infection control, and health standards.
• Demonstrate commitment to personal and professional growth.
• Adhere to policies and procedures, including attendance and punctuality.