Transformation Program Manager

At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.

UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.

UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.

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Transformation Program Manager

Job ID: REF40395Q

Area of Interest: Professionals

Location: Towson,MD US

Hours of Work: Monday to Friday from 8am to 4:30pm

Job Facility: University Of Maryland Saint Joseph Medical Center

Employment Type: Full Time

Shift: Day

Company Description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine. 

Job Description

General Summary

Responsible for developing and managing comprehensive process improvement programs to meet organizational development needs, including education, and training and development. and advising of leaders at all levels. Manage the portfolio of continuous improvement projects, efforts and initiatives, including monitoring the health and readiness of the portfolio, potential risks and barriers, and effectiveness of implemented solutions. Work is performed under general direction. Direct report to the Transformation Office Manager.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Responsible for daily management of capacity and workload for the transformation coaches and the coordinator.
  • Develop, execute and revise work plans as appropriate to ensure alignment with Norton Transformation Office annual operating plan.
  • Develop a comprehensive roadmap for cultural transformation aligned with the organization’s goals and values.
  • Manage and facilitate programs to support the organization with the requirements for transformation while ensuring all programs under supervision align with system values: diversity, integrity, compassion, excellence and discovery.
  • Assist Transformation Coaches in leading multidisciplinary meetings and workshops to complete deliverables and activities as needed, while driving innovation, efficiency and change management.
  • Define clear objectives, milestones, and success criteria for the Norton Transformation Office.            
  • Engage and build relationships with team members across all levels of the organization to facilitate success and remove barriers for initiatives and/or projects supported by the Norton Transformation Office.
  • Provide guidance and support to team members across all levels of the organization to embrace our Value Delivery System and High Reliability Organization principles.
  • Create a culture that promotes diversity and different perspectives among team members.
  • Oversee and manage the Continuous Learning for Improvement program at UM SJMC; collaborate with the Transformation Institute and other performance improvement experts/Transformation Coaches to evaluate and improve the program as needed.
  • Coordinate with cross-functional teams to ensure alignment, resource allocation, and timely delivery of objectives under each of the Value Streams.
  • Oversee operations and monitor level of success of Norton Transformation Office support for 3Ps projects.
  • Collaborate with other team members within the Norton Transformation Office to define and evaluate measures of success for departmental support.
  • Establish and maintain collaborative relationships with all levels of leadership, staff and vendors.
  • Develop communication plans to keep the Norton Transformation Office, UM SJMC, and the Transformation Institute up-to-date and aligned with goals and objectives.
  • Design and deliver training programs to equip members across the organization with the knowledge and skills required to operate within our Value Delivery System.
  • Measure the success of the training programs at UM SJMC using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis (data analytics).
  • Evaluate key performance indicators to assess the effectiveness of the training programs.
  • Facilitate training of Continuous Learning for Improvement.
  • Monitor and evaluate successes of Norton Transformation Office initiatives and projects (including Value Streams, departmental, and CLI coaching support).
  • Continuously seek opportunities to improve effectiveness and sustainability of transformation efforts.
  • Promote a culture of continuous improvement through mentorship, coaching and change leadership.
  • Conduct benchmarking and trend analysis to drive continuous process improvement and elevate service performance.
  • Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
  • Perform other duties as assigned.

Qualifications

Education and Experience

  • Bachelor’s degree in Engineering, Health Care Administration, Business Administration, or related field required. Master’s degree preferred.
  • 3 years’ experience in leadership or management required.
  • 5 years’ experience in teaching and instruction, training in continuous quality improvement and process management required.
  • Minimum 5 years’ experience facilitating process improvement teams as a change agent.
  • Minimum 5 years’ experience with process improvement methodologies and approaches at an organizational level, including experience facilitating improvement workshops or kaizen events.
  • Experience developing and delivering Lean/process improvement and cultural transformation training programs
  • Experience managing training programs or curriculum for a large organization.
  • Lean or Toyota Production System training required.
  • Lean/Six Sigma Black Belt (required upon hire, or obtained within one year from the date of hire)

Knowledge, Skills and Abilities

    • Working knowledge of organization and leadership development concepts and tools.
    • Working knowledge of project and program management tools and software (e.g., Microsoft Visio, Microsoft Project, Smartsheet, etc.).
    • Working knowledge and understanding rapid cycle performance improvement.
    • Advanced knowledge and understanding of patient (customer) focused care.
    • Advanced customer service skills.
    • Keen sense of personal responsibility and accountability for delivering high quality work.
    • Advanced knowledge and understanding of the application of change management principles and cultural transformation.
    • Advanced analytical, conceptual thinking, planning, organizational, and problem-solving skills.
    • Advanced skill developing and maintaining collaborative working relationships with all levels of leadership, staff and vendors.
    • Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels withing the organization.
    • Advanced skill managing multiple staff initiatives and meeting changing requirements and priorities to accomplish objectives.
    • Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
    • Ability to constructively engage, negotiate, resolve conflict and influence staff and leaders at all organization levels.
    • Advanced skill in the use of Microsoft Office Suite (e.g., Word, Excel, PowerPoint).
    • Advanced verbal, written and interpersonal communication skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

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