Telecommunications Manager
At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.
UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.
UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.
Telecommunications Manager
Job ID: REF39711M
Area of Interest: Professionals
Location: Easton,MD US
Hours of Work: M-F with 24/7 availability
Job Facility: University Of Maryland Shore Regional Health
Employment Type: Full Time
Shift: Day
At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.
Job Summary
Provides daily leadership of the Telecommunications department to include staff scheduling, employee attendance, interviewing and hiring. Provide departmental training for all newly hired staff, and keep staff advised/trained on all new policies and procedures. Orders necessary supplies for the telecom department and arrange for necessary maintenance of telecom equipment and or the work environment.
Primary Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
• Works with Senior Director of Operations to accomplish departmental goals. Oversees the daily operations of telecommunication, including maintenance of call and procedure logs.
• Coordinate with customer counterparts to optimize workflows and improve job progress.
• Manages the telecommunications team, ensuring proper allocation of resources and efficient performance.
• Provide training, mentorship, and performance management to team members.
• Oversees and/or performs personnel functions such as recruiting, interviewing, hiring, counseling, and carrying out discipline procedure in accordance with Human Resources policies; oversees establishment of performance objectives and assessment and maintenance of good staff relations.
• Monitor operational costs and manage an annual budget; including but not limited to departmental equipment.
• Collaborates with the RMC project team to ensure equipment and resource planning for the medical center is adequate.
• Use data-driven reports to make informed decisions about process changes, resource allocation, and operational improvements. Oversee customer service operations to ensure timely and effective resolution of customer issues: Monitor, address and resolve complaints.
• Perform all other duties as assigned.
Education & Experience – Required
• High school diploma or equivalent.
• Minimum of 3-5 years in telecommunications operations, with at least 2 years in a management or leadership role.
• Computer knowledge, to include Microsoft Word and Excel.
Education & Experience – Preferred
• Proven experience in managing teams, vendor relationships, and operational processes.
• Familiarity with telecom industry regulations, technologies, and best practices.
Knowledge, Skills, & Abilities
• Strong understanding of telecommunication systems, infrastructure, and service delivery.
• Excellent leadership and people management skills, with the ability to motivate and develop a team.
• Strong problem-solving and decision-making abilities.
• Proficient in data analysis and reporting tools (e.g., Excel).
• Strong negotiation, communication, and interpersonal skills.
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: ($27.44 – $38.41)
Other Compensation (if applicable):