Telephone Assistant
At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.
UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.
UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.
Telephone Assistant
Job ID: REF40201L
Area of Interest: Service
Location: Glen Burnie,MD US
Hours of Work: 10:00p-6:30a or 10:30p-7:00a
Job Facility: University Of Maryland Baltimore Washington Medical Center
Employment Type: Part Time
Shift: Night
Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.
Part Time Nights 10p-6:30am or 10:30pm-7am
General Summary:
Serves as Telephone Assistant in the Telecommunications Department and as such is responsible for providing direct customer service to physicians and BWMC in-patient and out-patients with knowledge of practices used in the operation of the telephone switchboard. Employees in this classification may be assigned to day, evening, night or rotating shifts, which include weekends, and holidays. Employee may be subject to call-in.
Mission
The mission of Baltimore Washington Medical Center is to provide the highest quality healthcare services to the communities we serve.
Reporting Relationships
This position reports directly to the Supervisor of Telecommunications.
This position is required to type at least 35 wpm and have strong oral communication skills.
Education/Training
- Minimum: High school degree or equivalent
Abilities
- Knowledge of correct business English skills is essential.
- Needs strong organizational skills and the ability to work without extensive supervision
All your information will be kept confidential according to EEO guidelines.
Compensation
- Pay Range: $17.37-$22.92
- Other Compensation (if applicable): Shift Differentials
- Review the 2024-2025 UMMS Benefits Guide