HVI Business Operations Manager
At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.
UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.
UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.
HVI Business Operations Manager
Job ID: REF35089O
Area of Interest: Professionals
Location: Largo,MD US
Hours of Work: 8hr
Job Facility: University Of Maryland Capital Region Health
Employment Type: Full Time
Shift: Day
Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.
POSITION SUMMARY
Responsible for managing the business operations for Heart and Vascular Institute (HVI) Services for the CAP Region, which includes patient access, financial management, and supply management. Support HVI systems of care in the procedural areas, surgical programs, and clinical programs of development. Work closely with HVI and Cap Region senior leadership to evaluate, develop, implement, and sustain leading practices for comprehensive care to facilitate service line expansion and growth opportunities. Work is performed under limited supervision. Direct report to the Senior Director, Heart and Vascular Service Institute.
PRIMARY RESPONSIBILITIES:
- Manage and audit billing processes and charges for procedures.
- Prepare analysis of supply variance reports to ensure accurate supply budgeting.
- Supervise and coordinate annual inventory in conjunction with Nursing and the Finance Department.
- Develop proformas to support capital equipment requests.
- Prepare annual capital requests for HVI services in conjunction with the Senior Director and clinical leaders.
- Maintain accurate physician credentials in conjunction with Medical Affairs Office.
- Respond promptly to and address customer questions/concerns/complaints.
- Responsible for coordination and implementation of Epic upgrades and ongoing maintenance and implementation of new services and technological advancements.
- Participate in the validation and build process for information systems including charge capture and validation functions (e.g., EPIC, Radiant, Optime, Clarity and Workbench reporting).
- Responsible for marketing and development of new and existing service lines within HVI services.
- Analyze market share trends and demand, primary service area needs, physician preferences and clinical practice. Apply trending data to develop short- and long-term action plans to enhance and maintain department profitability.
- Lead analytics functions of the department to promote data-driven decisions.
- Collect data and provide reports and analysis to administration, (e.g., utilization rates, volume reports, etc.).
- Present periodic and ad-hoc reports to the HVI Executive Council, department leaders and hospital executives.
- Develop process improvement procedures to address inefficiencies in operations.
- Conduct benchmarking and trend analysis to drive continuous process improvement and elevate service performance.
- Identify and resolve operational and performance gaps and obstacles; recommend/implement changes and improvements.
- Ensure compliance with applicable federal and state laws, rules, regulations and UMMS policies and procedures.
- Establish operational priorities and activities in collaboration with other UMMS/UMCAP entities to facilitate and support program success.
- Partner with allied services (e.g., IT, Clinical Engineering, Facilities, etc.) to maintain and optimize operational performance.
- Serve as liaison with product vendors for trials, product issues, implementation, and operational outcomes.
- Serve as a resource for information systems used in perioperative services.
- Establish key performance indicators and reporting to evaluate team performance to ensure goals and objectives are being met.
- Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
- Mentor staff in both technical and soft skills to craft a team of highly competent, consistent, thoughtful, and customer-centric experts.
- Evaluate personnel effectiveness and develop/implement training programs to improve performance.
- Perform managerial functions including hiring, training and development, and preparing and reviewing performance reviews in accordance with UMMS policies and procedures.
- Perform other duties as assigned.
POSITION REQUIREMENTS:
Education & Experience - Required
- Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
- 4 years’ experience in financial management in a clinical services environment, preferably in a hospital setting.
- 2 years of supervisory/managerial experience.
Education & Experience – Preferred
- Master’s degree in Healthcare Administration, Business Administration, or related field.
- 5 + years’ experience in financial management in a clinical services environment, preferably in a hospital setting.
Knowledge, Skills, & Abilities
- Working knowledge of health care management, administrative and operational principles and best practices, including budgeting.
- Working knowledge of medical terminology.
- Strong business and financial acumen.
- Proficient in preparing and analyzing financial data.
- Working knowledge of applicable federal and state laws, rules, and regulations.
- Ability to successfully motivate and inspire team members to high performance levels.
- Ability to lead teams effectively, prioritizing requests, workload and establishing a goal-oriented work environment with clear and concise work procedures and productivity metrics.
- Effective leadership skills, including situational awareness, conflict resolution, establishing alignment and clear direction, and driving continuous improvement.
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
- Effective skill using innovative thinking to solve problems and facilitate the decision-making process.
- Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
- Effective skill managing multiple staff initiatives and meeting changing requirements and priorities to accomplish objectives.
- Advanced analytical, quantitative, conceptual thinking, planning, organizational, and problem-solving skills.
- Ability to analyze, compare, contrast, and validate work with keen attention to detail.
- Ability to work independently as well as in a team environment with limited supervision.
- Effective skill developing and maintaining collaborative working relationships with all levels of leadership, staff and vendors.
- Keen sense of personal responsibility and accountability for delivering high quality work.
- Advanced verbal, written and interpersonal communication skills.
- Advanced skill in the use of Microsoft Office Suite (e.g., Word, Excel, PowerPoint).
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $54.42-$81.64
Other Compensation (if applicable): N/A