Telephone Operator, Flex

At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.

UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.

UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.

UMMS has been recognized as a top employer nationally and most recently is a recipient of the Forbes’ 2023 America’s Best Large Employers award, as well as Newsweek’s 2023 America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women honors.

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Telephone Operator, Flex

Job ID: REF39905K

Area of Interest: Clerical

Location: Towson,MD US

Hours of Work: As Needed

Job Facility: University Of Maryland Saint Joseph Medical Center

Employment Type: Per Diem

Shift: Rotating

Company Description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine. 

Job Description

The PBX Operator provides direction and assistance to callers and guests through the use of PBX Panel, Alpha Mate, Public Address and Meditech.

PROVIDES DIRECTION AND ASSISTANCE TO CALLERS AND GUESTS: Effectively operates PBX Panel, Alpha Mate, Public Address and Meditech Promptly and properly answers, directs or parks calls and clearly communicate visiting hours and rules Provides language line, TTY and related equipment upon request Effectively uses overhead paging system, knowing the appropriate Code Blue procedure Locates patients in Meditech while still protecting patient confidentiality Correctly recognizes and provides assistance regarding expired patients Assists guests seeking information regarding ASU, MSICU, and Cath patients

Qualifications

  • High School Diploma or GED (Required)
  • 0 – 1 year experience (Required)
  • 2 – 4 years experience (Preferred)
  • Strong Verbal Communications Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Typing, Strong Customer Services Skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

 Compensation