Patient Administrative Service Manager
At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.
UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.
UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.
UMMS has been recognized as a top employer nationally and most recently is a recipient of the Forbes’ 2023 America’s Best Large Employers award, as well as Newsweek’s 2023 America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women honors.
Patient Administrative Service Manager
Job ID: REF38794O
Area of Interest: Clerical
Location: Easton,MD US
Hours of Work: M-F
Job Facility: University Of Maryland Medical System Corporate Office
Employment Type: Full Time
Shift: Day
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban, and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.
General Summary
Manages the operations of Patient Administrative Services on the assigned shift including: Registration, Admissions, Staffing and other personnel activities assigned to work specific area. Ensures high-quality customer service and to improve the revenue cycle activities for coding, billing and documentation. Understands regulatory and third-party payer guidelines for admissions, discharges, billing and coding so the organization and registration staff remain in compliance. Reviews staff schedules and ensures staffing guidelines meet the budget and provide appropriate resources based on department volume/activities. Trains, educates and develops staff to enhance job functions and responsibilities so that maximum flexibility and job cross training is achieved. Coordinates activities with other departments to ensure patient satisfaction and problem resolution.
Education and Experience
- Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required. Bachelor’s degree in Business Administration/Management, Hospital Administration, a related discipline or equivalent is preferred.
- 3 years of work experience performing patient registration, including working knowledge of the healthcare revenue cycle in a patient healthcare setting, is required with 2 years in leadership role.
- Supervisory or lead project work experience is preferred
- Supervisory experience within Revenue Cycle or an acute care hospital is preferred.
- Patient Financial Services experience is preferred
IV. Knowledge, Skills and Abilities
- Knowledge of registration and admitting services, general hospital administrative practices, operational principles, The Joint Commission, federal, state, and legal statutes required.
- Knowledge of third party insurance principles and practices is required.
- Ability to promote teamwork and build effective relationships; take initiative and meet objectives
- Excellent communication and guest relation skills.
- Knowledge of Medicare and Medicaid regulations and current corporate compliance issues
- Decision making and problem solving – combining, evaluating, and reasoning with information and data to make decisions and solve problems.
- Prefer demonstrated knowledge of the operation of Epic for operation of an on-line patient registration system for entry and retrieval of demographic and financial information, retrieval of patient information and departmental performance statistics.
- Certified Healthcare Access Manager preferred
All your information will be kept confidential according to EEO guidelines.
Compensation
- Pay Range: $36.83-$55.29
- Other Compensation (if applicable):
- Review the 2024-2025 UMMS Benefits Guide
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