Manager, Chaplain Services

Job Description

POSITION SUMMARY

Provides for pastoral needs of patients, families, staff, physicians, and volunteers at UM Capital. The Manager of Chaplain Services, will coordinate and engage volunteer local clergy and qualified lay leaders of different denomination to work with him/her to assist patients, their family members, staff, physicians and volunteers of UM Capital through spiritual and emotional support and counseling. Within the context of the individual’s life experience the Chaplain Services may offer prayer or reflection.  The position requires a graduate degree in divinity or related field, ordination from an established religion and the Chaplain certification.

Principal Duties:

1.   Facilitates and provides pastoral and spiritual care and counseling.

a.   Offers spiritual guidance to patients, families, staff, physicians, and volunteers.

b.   Regularly (as determined by goals and objectives) visits with patients and families while daily giving priority to those in greatest need.

c.   The Chaplain will also be available to staff, physicians, and volunteers to provide support in difficult situations.

d.   Collaborates closely with the palliative care program to help meet the spiritual needs of their patients and families.

e.   Provide spiritual support to families of deceased patients.

2.   Recruits, trains, schedules and works to retain Pastoral Services volunteers from local clergy and qualified lay leaders

3.   Establishes positive and cooperative working relationships with all members of the health team as well as with the volunteers.  Provides assistance and advice as needed or requested.

4.   Assesses and identifies areas for program development and assists in establishing new initiatives.

a.   Provides individual and group counseling sessions and crisis intervention when requested.

b.   Prepares and conducts workshops and discussion groups on topics related to pastoral care.

c.   Develops and facilitates various support groups.

5.   Adheres to UM Capital policies and procedures and regulatory compliance requirements and directives.

6.   Community Relations

a.   Serves as the spiritual face of facility, represents UM Capital at functions and events throughout the external community.

b.   Serves as liaison between the hospital and external churches, providing education on hospital spiritual care.

c.   Initiates and maintains communication with area clergy through consultation, notification of a parishioner’s admission and discharge, and educational programming

7.   Participates with facility Ethics Committee and ethics consultations.

Customer Service:

1.   Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2.   Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.

3.   Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4.   Keeps customer’s information confidential, including public places such as elevators or the cafeteria.

5.   Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6.   Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers:

1.   Offers assistance to colleagues and other departments when needed.

2.   Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3.   Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4.   Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.

5.   Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

Communication Etiquette:

1.   Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.

2.   Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3.   Does not text or use e-mail during meetings (except for exigent or emergency situations).

4.   Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5.   Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate).  Asks permission before placing the caller on hold or using the speakerphone.  If caller is transferred, gives the caller the extension number of the person he or she is being transferred to.  Offers further assistance to the caller upon completing the conversation.

6.   Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.

7.   Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8.   Always mindful of voice and language in public.

Self Management:

1.   Reports to work appropriately groomed and in compliance with the Hospital’s dress code.  Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2.   Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3.   Completes mandatory, annual education and competency requirements.

4.   Follows UMCAP safety, infection control and employee health standards.

5.   Demonstrates responsibility for personal growth, development and professional knowledge and competency.

6.   Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards.  Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences.  Provides notification of absences, lateness and vacation requests according to department guidelines.  Respects length of time for lunch and break times.

7.   Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.

For Supervisory Positions Only:

This position supervises jobs that are

Professional

Supervisory responsibilities typically include

Scheduling – Work/Time Off