Principal Trainer
At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.
UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.
UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.
UMMS has been recognized as a top employer nationally and most recently is a recipient of the Forbes’ 2023 America’s Best Large Employers award, as well as Newsweek’s 2023 America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women honors.
Principal Trainer
Job ID: REF39800A
Area of Interest: Professionals
Location: Baltimore,MD US
Hours of Work: M-F
Job Facility: University Of Maryland Medical System Corporate Office
Employment Type: Full Time
Shift: Day
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.
Overview
Under limited supervision coordinates and delivers initial and ongoing education for assigned applications in support of the strategic vision and planning for University of Maryland Medical System, a multi-billion dollar, regional healthcare system. Follows a systematic delivery process for effective and efficient learning to provide functional knowledge of the applications and support overall business operations. Administers proficiency assessment to ensure comprehension of curriculum. Designs/revises training materials and creates activities to support curriculum. Ensures readiness of training rooms and materials for classes. This position is responsible for systemwide training of users accessing assigned applications.
Key Responsibilities
- Delivers training for new hires and end user support for existing hires including refresher and upgrade/optimization training. Promotes effective use of system applications. Manages training requests by evaluating and assigning appropriate curriculum based on role and system needs. Coordinates and schedules training at onsite and offsite locations. Administers end-user proficiency assessments and maintains training records in accordance with departmental guidelines. Ensures end user questions/concerns are addressed either at the time of class or after as needed, documenting them on a parking lot board and researching prior to follow up.
- Develops and maintains curricula including lesson plans, manuals, tip sheets and supporting learning tools utilized in training and as system updates occur and training needs evolve. Collaborates with the IT application team to build and maintain the training environment in alignment with operational processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation for system updates and releases. Tests lesson plans and training environment build to verify adherence to current workflows.
- Coordinates logistics associated with training delivery for onsite and offsite locations, including copying and assembling printed materials, classroom setup, travel kit preparation, maintenance of training room, webinar setup and cleanup. Ensures availability of technical resources, training materials and supplies, and confirms proper operation of computers and all equipment. Manages training room schedule and coordinates all reservation requests.
- Meets with operational leaders to assess end user needs and ensure the quality, validity and integrity of all training. Evaluates the effectiveness of training and development programs and utilizes relevant data to revise or recommend changes in instructional objectives and methods. Identifies trends that may require system modification. Participates in process improvement initiatives and engages in training innovation and enrichment.
Qualifications Required:
Education
- High School Diploma or equivalent (GED)
Experience
- Four (4) years’ experience in finance/operations in a healthcare environment and/or education/training
Licensures/Certifications
- Epic proficiency/certification within six (6) months of completing orientation.
Preferred
Education
- Bachelor’s degree in education or health related field with educational courses.
Experience
- Two (2) years’ end user training experience in EPIC or other clinical/business operations information system.
Licensures/Certifications
- Epic Resolute Hospital Billing Credentialed Trainer Status
All your information will be kept confidential according to EEO guidelines.
Compensation
- Pay Range: $26.14-$36.59
- Other Compensation (if applicable):