ServiceNow IT Service Management Developer Hybrid

At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.

UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.

UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.

share this job

ServiceNow IT Service Management Developer Hybrid

Job ID: REF34047W

Area of Interest: Information Technology

Location: Columbia,MD US

Hours of Work: 8-4:30

Job Facility: University Of Maryland Medical System Corporate Office

Employment Type: Full Time

Shift: Day

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

General Summary

The ITSM Developer is responsible for working to develop and implement technical solutions on the ITSM platform for UMMS. The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the organization using the designated UMMS ITSM platform.

The ITSM Developer will work with a team of Healthcare professionals to deliver solutions involving all aspects of service delivery including ITIL Request, Incident, Problem, Change, Knowledge, Asset and other modules designed to automate and add meaningful value to the organization. The ITSM Developer will use software development methodologies best practices to conduct requirements analysis, system design, and play a vital role throughout the entire development lifecycle in a high velocity organization.

Principal Responsibilities and Tasks:

The following statements are intended to describe the general nature and level of work being performed by Interns assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization’s business/mission goals and objectives.
  • Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
  • Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary
  • Coordinate application and platform upgrades, including robust and complete test models
  • Troubleshoot and resolve problems; Orchestrate and automate tasks
  • Design and develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge and ITOM using configuration and custom JavaScript
  • Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system
  • Lead discovery sessions and process definitions with stakeholders and developers
  • Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends

Qualifications

Education and Experience:

  •   HS Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment. 
  •   5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer
  •   3+ years of RESTful or SOAP web services
  •   3+ years of experience with HTML and JavaScript
  •   3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  •   ServiceNow Certified Systems Administrator (CSA)

Note: Eligible candidates must possess all qualifications stated in 1. through 6. above.

 Preferred Qualifications:

  • Bachelor’s degree in information systems, Business Administration, or related field
  • ITIL Foundations Certification
  • Agile Training/Certification
  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Application Developer (CAD)
  • Asset Management Experience
  • ITBM Experience

Knowledge, Skills and Abilities:

  • Strong demonstrated understanding of ITSM configuration process including health, maintenance, building and configuring UI policies, actions, scripts, pages and business rules
  • Strong demonstrated understanding of the ServiceNow platform and underlying modules
  • Strong demonstrated understanding of ITSM processes
  • Strong demonstrated ability to build tables, views, dashboards, UI navigation principles
  • Strong demonstrated ability to build complex workflow including the use of JavaScript and other configuration scripts in a ServiceNow environment
  • Strong demonstrated ability to define SLAs within the environment
  • Strong demonstrated ability to create/develop service catalog items, record generators, orders
  • Strong demonstrated ability to create reports and integrating them into distributed dashboards
  • Strong demonstrated analysis and problem-solving skills to assess the customer needs and determine appropriate solutions.
  • Strong demonstrated ability to create users, roles and maintain cost-effective and secure user management

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.

Join Our Talent Community