Clinical Informatics Training & Development Analyst - CRMC

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Job ID: 60169
Area of Interest: Professionals
Location: La Plata, MD US
Hours of Work: Mon-Fri generally, rotating
Job Facility: University of Maryland Medical System
Employment Type: Full Time
Shift: ROTATING
What You Will Do:

Clinical Informatics Training & Development Analyst at UM-Charles Regional Medical Center (CRMC).

General Summary

Under general administrative direction, the Clinical Informatics Training & Development Analyst is accountable for the delivery of value-added health care informatics and technology which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives at Charles Regional Medical Center. To achieve this objective, in collaboration with Informatics and UMMS partners, the Clinical Informatics Training & Development Analyst manages communication and coordination training curriculum changes and system updates to meet organizational objectives for Epic and other related EMR. This role is accountable for the quality of informatics training services delivered, coordination with IS&T application teams, coordination across system hospitals, and contributing to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within the Medical System. The Clinical Informatics Training & Development Analyst also manages projects for clinical or business applications in the healthcare environment.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical and business programs.
  • Anticipates and identifies complex clinical and business processes and informatics issues, monitors and measures the risk factors. Communicates risk factors to informatics leadership and stakeholders. Manages projects to ensure the implementation of continuous quality control of process and deliverables.
  • Builds effective networks, across the Medical System, of internal and external subject matter experts.
  • Meets with stakeholders across the Medical System to review solutions and issues and to gain commitment on recommendations.
  • Leads multidisciplinary groups toward solutions. Provides system level leadership to champion organization changes from inception to culmination.
  • Identifies barriers to change and accepts and manages ambiguity/complexity.
  • Plans, organizes and conducts or directs technical training programs inclusive of all applicable roles. Conducts needs assessments and identifies training needs based on stakeholder feedback, industry knowledge and EHR product development. Obtains stakeholder feedback and integrates into service design to support technical training solutions to clinical and business processes. Selects and develops appropriate training materials to support technical solutions.
  • Provides support and coaches stakeholders in effective process analysis and improvement techniques and in using data to assess and improve unit performance.
  • Participates in multiple aspects of electronic health record development and implementation. Participates in training development and delivery, go-live and elbow support, testing activities, reporting, business and clinical needs prioritization for the electronic health record.
  • Effectively uses, interprets, applies and communicates data and information from multiple sources which effect Medical System programs. These data sources include financial reports, clinical and service quality data, human resource data and information from the external market. Effectively interprets changes in key indicators and directs key stakeholders in applying information to changes at the hospital and service line level.
  • Facilitates key stakeholder discussion and response to issues which impact clinical practice, care delivery, and business and revenue cycle.
  • Supports innovation in clinical practice, care delivery systems, and healthcare business operations by staying current with innovations through literature and continuing education in healthcare informatics, care delivery and training. Disseminates and incorporates research findings into informatics and EHR efforts. 
  • Interprets organizational goals and objectives to Medical System stakeholders. Evaluates training and educational programs to measure the success of course objectives and/or program effectiveness. Maintains records and tracking tools. Communicates effectiveness to organizational and service line stakeholders.
  • Provide pertinent feedback to informatics leadership around departmental resource management.
  • Master EHR application and organizational workflows.
  • If applicable to role, develop, lead and execute local hospital Credentialed Trainer, Super User and End User training programs. Act as an informatics and training resource for UMMS and local hospital stakeholders. Build, test, and maintain training environments for EHR applications.


What You Need to Be Successful:

Education and Experience
  • Bachelor’s degree in nursing or other applicable field, or comparable applicable industry experience preferred. Master’s degree in nursing, other clinical specialty, education, business, health information management, informatics or related field preferred. 
  • Where applicable for Clinical Roles, clinical licensure in the State of Maryland, or eligibility for licensure due to Compact state agreements is required.
  • 3 years of clinical or direct health service industry experience required. Five (5) years preferred.
  • Informatics or Training Industry Certification recommended. 
  • Achieves and maintains applicable Epic or EHR application certification status within 24 months of hire to position (12 months if training is a principal part of the role).


Knowledge, Skills and Abilities

  • Knowledge of Microsoft Windows, Word, Excel, Access, PowerPoint, basic computer concepts, knowledge of microcomputer operating systems and application software required.
  • Excellent customer service skills and the ability to work with all levels within the organization.
  • Effective verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations.
  • Ability to explain complex technical issues to both technical and non-technical customers are required.
  • Self-motivated, highly organized and detail oriented skills are required.
  • Demonstrated ability to be adaptable and flexible based on changing business and training environment needs is required.
  • Ability to work in a team-oriented environment is required. Develops effective working relationships and maintains excellent communication with other team members.
  • Excellent organization skills: demonstrates confidence and creativity.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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