Medical Secretary II - Internal Medicine

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Job ID: 60030
Area of Interest: Clerical
Location: Towson, MD US
Hours of Work: M-F, 8:30am - 5pm
Job Facility: UM St. Joseph Medical Center
Employment Type: Full Time
Shift: DAY
What You Will Do:

Job Summary

The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, maintaining files, edit and proofread materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patient check in and check out and performing other duties as assigned for Dr. Saba in Internal Medicine at University of Maryland - St. Joseph Medical Group.


  • Protects the privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. 
  • Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborates with the patient, significant others, and ancillary departments to become a multi-disciplinary healthcare team whose goal is to provide care that is continuous and well-coordinated.
  • Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information.


  • Responsible for patient check-in and discharge, scheduling.


  • Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. 
  • Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. 
  • Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. 
  • Collects physician practice authorizations, enter appropriate information in both registration/billing systems. 
  • Instructs patients to obtain referrals as needed. 
  • Assists with follow up directly with referring physician office as needed. 
  • Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG.

What You Need to Be Successful:

Education and Experience

  • High School Diploma or GED is required; 2 year / Associate's Degree is preferred.
  • 0 - 1 year related experience is required.
  • Required skills: strong verbal and written communication skills, general clerical skills, basic computer skills, multi-line telephone operational skills, excellent organizational skills, strong customer service.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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