Coordinator Business Processes, Pathology

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Job ID: 53577
Area of Interest: Allied Health
Location: Baltimore, MD US
Hours of Work: M-F
Job Facility: University of Maryland Medical Center
Employment Type: Full Time
Shift: DAY
What You Will Do:

Coordinator Business Processes, Laboratories of Pathology

University of Maryland Medical Center

Who We Are:

University of Maryland Medical Center, located in downtown Baltimore, MD, is the flagship hospital of the 12 member University of Maryland Medical System.  UMMC has a workforce of more than 8,000 employees who work together to provide evidenced based care for the residents of Maryland.  UMMC partners with the University of Maryland Baltimore campus in advancing the medical practice through research and the care we provide to the patients of Maryland.

What you Will Do:

Under general supervision by an Assistant Director, Laboratories of Pathology, lead and manage a Business Services Office that provides business support functions in such areas as revenue management, invoicing and collections, accounts payable, compliance and other financial areas.  Work with the Assistant Director to establish policies, procedures, standards and objectives for all Laboratories of Pathology business services and coordinates with other departments to provide optimum levels of business support for the Laboratory.


  1. Directs the revenue management processes within the Laboratories of Pathology, to include invoicing and collections, accounts receivable management, suspended and rejected charges.
  2. Ensures all business practices are in compliance with Federal, State and local regulations, policies and standards.
  3. Maintains and updates the Laboratory Chargemasters and regularly update CPT codes, pricing, and RVUs.
  4. In collaboration with other UMMC/UMMS offices, manages the accounts payable process to ensure timely payment of Laboratory invoices.  Follows-up on payment issues as needed.  Oversees manual posting of charges into billing system. 
  5. Manages and maintains the process for all Business Associate Agreements and Client agreements.
  6. Coordinates laboratory internal and external compliance audits, in regards to business processes.
  7. Assists in the preparation of budget and monthly financial reports for funded lab testing services.
  8. Prepares LIS requests to build tests, clients and tests accordingly prior to placing in to production.
  9. Collaborates with the Information Technology group to utilize IT technology and LIS functionality into the business and clinical processes of Laboratories of Pathology.
  10. Oversight of review and resolution of rejected and suspended charges.  Assists with Patient Billing and outside agency audits, as needed.
  11. Directs business process redesign at the appropriate organizational level.  Works with the Directors and Assistant Directors, Laboratories of Pathology, to achieve this function.
  12. Communicates regularly with various hospital departments to assist in resolving issues of concern, and generally to serve as a resource for information concerning Laboratories of Pathology business services. 
  13. Maintains effective communication with the Department of Finance, Accounting, Information Technology, and other departments relating to business, finance, and information systems.  Interact with potential outreach clients and assist to determine if outreach account will be established. Assist with determination of Outreach pricing.
  14. Completes special projects as assigned

We Offer:

  • Work Life Balance: 3 weeks of paid vacation, 3 personal days, separate sick time, and floating holidays;
  • A highly competitive wage scale with a full benefit package including: Health, Vision, Dental, automatic retirement contribution, and more;
  • Retirement and continuing education benefits.


What You Need to Be Successful:


  • Minimum of 7 years of progressively responsible experience in revenue management, invoicing and collections, accounts payable management and other general financial services required.
  • Bachelor’s degree from an accredited college or university in a health care or business related field required.  A Master's degree in a related discipline preferred.
  • Laboratory certification preferred.
  • Excellent working knowledge of Microsoft Word and Excel is required.  Demonstrated knowledge of general accounting principles, CPT coding, and hospital billing and compliance is required.  Demonstrated ability to function effectively in a complex environment and to manage across disciplinary and organizational lines.
  • Highly effective communication skills are required to interface with various internal and external personnel.
  • Ability to walk for approximately 30% of time and stand and/or sit for prolonged periods is required.
  • Knowledge related and relevant to hospital clinical laboratories is expected and this should include clinical laboratory processing. LIS and EPIC knowledge is preferred. .
  • Ability to follow detailed written or verbal instructions accurately and to use judgment in decision-making situations.
  • Ability to organize and prioritize and follow tasks through to completion.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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