Director of Radiology Imaging Systems
The Director will plan, coordinate, direct, and design all operational activities for his or her area, as well as providing direction and support for radiology. The Director of Radiology Imaging Systems will work closely with decision makers in other departments (including but not limited to Cardiology, Pathology, etc.) to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The Director will oversee radiology imaging systems and to ensure that they align with the business objectives of the organization. The Director is responsible for cost management, staff management, performance management and overall scheduling. This is a highly visible leadership role that will be in front of client executive leadership to provide progress reports, forecasts, or analysis of various situations regarding the support of a portfolio of clinical and non-clinical applications.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Strategy & Planning
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective systems for the UMMS radiology IT imaging systems (PACS, Mammography, and Vendor Neutral Archive).
Manage radiology IT systems operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Consolidate core technical infrastructure as well as people and processes supporting PACS, Mammography, VNA, Radiology Transcription and Dictation to achieve cost savings.
Understand not only the application but the underlying infrastructure.
Provide leadership to the radiology IT team members in the support and enhancements to radiology systems including PACS, Mammography, VNA and Radiology Transcription as well as interfaces to other systems.
Coordination of the activities of vendor staff, EITS staff and radiology staff in the upgrade of radiology systems to support the conversion of all UMMS facilities to Epic.
Evolve VNA into an enterprise solution for storing images.
Communication with the radiology departments on the steps required for their being properly prepared for system changes and upgrades including training and testing
Coordination of all testing for the upgrades including system validation, functionality and instrument testing by the UMMS radiology departments.
Coordination of downtime and disaster recovery testing for the supported radiology imaging systems
Benchmark, analyze and report on, and make recommendations for the improvement of the radiology systems.
Where necessary develop bid requirements for radiology system upgrades, review submitted bids for compliance with stated requirements, and makes recommendations
Conforms to all UMMS IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Maintain direct knowledge of current and future capabilities across all in-scope applications portfolio.
Advise IT management and relevant steering committees regarding the direction of advanced IT systems and applications.
Develop roadmaps and long range plans for all in-scope applications and systems.
Maintain strong understanding of technology and its application to achieve clinical and business objectives.
Prepare analysis and/or proposals when necessary.
Provide operational leadership for Imaging lifecycle management, including selection, implementation, maintenance, upgrade, and enhancement of UMMS's Radiology and related information technology systems and applications.
Incorporate best practices to improve existing organizational methods and processes.
Work closely with other IT leadership in developing short and long range plans, and reviews these plans with senior IT leadership as well as other organizational management.
Guide requirements gathering and solution design activities including the design of workflows as it relates to area of responsibility.
Negotiate resolution of conflicting requirements across the agencies and/or departments.
Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.
Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed.
Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the suite of applications in the responsibility area.
Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
Ensure both foundation and community physicians have a high level of customer satisfaction for services and products provided.
Effectively support and fulfill the vision of UMMS for developing these services and capabilities to support growth and outreach business initiatives.
Be appropriately trained and advocate the use of Process Excellence methodologies approved within UMMS such as Lean.
Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
Define procedures that are compliant with hospital and departmental policies.
Assist with the preparation of budget for IT systems and services related to area of responsibility.
Keep abreast of new developments, and forecasts future trends in the areas of health care IT management. Maintain a strong understanding of technology and its application to achieve medical and business objectives.
Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other IT management staff, and operations community as needed.
Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.
Support Director and other associates with marketing efforts and other educational events as assigned.
Support research and publish "white papers" and "decision point documents" for use in the department, user communities, and Executive IT Steering Committee as assigned.
Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support.
Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.
Manage radiology IT systems staff, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
Manage radiology clinical business requirements and associated deliverables, including time-lines.
Guides acceptance testing, and participating in the design of technical educational/training materials and delivery of radiology system upgrades.
Provide and/or facilitate level 1-3 support, guide updates to configurations, and maintain the accuracy of configurations, facilitate change control activities, and monitor use of the system.
Review and evaluate documentation according to the Project Management Office standards.
Review and manage all other documentation required for successful project implementations.
Education and Experience
Bachelor’s Degree in Computer Science, Management or a health care related field required· Master’s degree in a clinical field or an MBA preferred.5-7 years’ experience managing and/or directing radiology and clinical systems.
Knowledge, Skills and Abilities
Proven experience in clinical system implementation and support.Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.Experience with systems design and development from business requirements analysis to system implementation through to day-to-day management.Good understanding of the organization’s goals and objectives.Demonstrated ability to apply IT in addressing radiology and clinical needsIn-depth knowledge of applicable laws and regulations as they relate to IT.
Strong understanding of human resource management principles, practices, and procedures.