SH Access Representative (supplemental Chestertown)

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Job ID: 56935
Area of Interest: Clerical
Location: Chestertown, MD US
Hours of Work: varies including weekends and holidays
Job Facility: UM Shore Regional Health
Employment Type: Supplemental/Per Diem
What You Will Do:

Interacts in a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met.  Responsible for the registration of all patients accessing services at Shore Health System and Chester River Health System with emphasis on patient access satisfaction, insurance/demographic verification accuracy, and pre-point of service collections, while continuously maintaining confidentiality, professionalism and ethics.


  1. Responsible for accurate scheduling and/or registration of all System patients, while maintaining regulatory and functional knowledge of all information required to register patient types in database to ensure timely & accurate reporting/billing.
  2. Responsible for distribution of patient related materials and obtaining patient or designee’s signature on all necessary consents; Important Message to Medicare, Observation letter, financial forms, as well as charity application, when applicable.
  3. Responsible for collection of patient known cost (copays, deductibles, coinsurance, full costs {non-covered/self-pay} in accordance with department processes as well as referring patient to financial assistance/patient aid.  Will have a full understanding of the system’s policies for the resolution of patient financial liabilities and the various options available.
  4. Responsible for acquiring pre-certification status on all applicable services, i.e. Same Day Surgery accounts, Outpatient Radiology & Cardiology tests, etc., in accordance with department processes.
  5. Coordinates with Nursing Department for bed assignment for Inpatients, Observation Patients, and Surgical Extended Recovery Patients.
  6. Coordinates scheduling for System.  Ensures proper department has relative information and assists with maximizing schedule capacity.
  7. Responsible for utilizing insurance verification tools to accurately verify patients’ insurance information and maintaining error rate in accordance with department standards.
  8. Responsible for cashiering functions as assigned.
  9. Understands and demonstrates the importance of satisfying the needs of the patient/customer by interacting with him/her in a friendly and caring way, being attentive to the customer’s needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout the System.
  10. Complies with all Federal and State laws  and regulations to the best of the employee’s knowledge and understanding.
  11. Performs related duties as assigned.   

What You Need to Be Successful:

  1. High School diploma or equivalent.  
  2. Minimum of three years experience preferable in a healthcare setting 

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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