The Registration Representative facilitates an efficient and professional registration process through the
attainment of demographic and financial information, via face-to-face registration, that is pertinent to
appropriate reimbursement and statistical analysis. This position will require registration in multiple systems
as well as familiarity with financial and authorization requirements for both hospital and physician fee billing.
Schedules Checkout patients and schedule follow-up tests and appointments as necessary. Communicates
appropriately with the medical center staff, physicians, physician offices, community members, families, and
ACCOUNTABILITY: Takes responsibility for own actions, holds self and others to high
ethical and performance standards, and continually strives to improve levels of
individual, team, and organizational performance. Does not blame or negatively
represent any other department, organization, or employee associated with SJMC to
customers. Adheres to departmental standards of response time to customer requests
and follows-up accordingly without need for customers to re-contact the department.
COMMUNICATIONS: Protects the privacy and confidentiality of patients and
employees. Establishes and maintains a positive working rapport with all physicians
and hospital staff. Working as a team member, demonstrates a positive, supportive
and helpful attitude towards patients, families, visitors, co-workers and physicians.
Communicates appropriately and respectfully with the medical center staff, physicians,
physicians offices, community members, families and community agencies. Respects
patients' rights. Acts as a liaison with patients/families in the waiting area.
PERFORMS ADMINISTRATIVE FUNCTIONS: Responsible for maintaining complete
and accurate accounts to ensure database integrity and timely claims processing.
Exhibits good organizational and time management skills, which contribute to the
management and efficient operation of the department. Appropriately utilizes office
equipment such as email, scanners and fax.
REGISTERS PATIENTS: Understands and follows downtime registration and
scheduling system(s) procedures. Understands the usage of registration system(s) and
the system(s) security and interface. Collects all monies due at the time of service.
Works with Rev Runner tools to verify eligibility. Works with a variety of system(s)
including PT-OR for Surgical Patients, Tele-Tracking for Bed Placement and Mede-
Kiosk for Registration. Assists in the chart preparation for Surgical Patients.
TRAINING: Assists in training new employees. Acts as a model of the registration
process when training, consistently supports trainee and gives feedback to the Trainer
* High School Diploma or GED (Required)
Vocational / Technical Degree: Business or Secretarial Coursework (Preferred)
Experience & Skills
*0 - 1 year Knowledge of physician office/clinical care center routines and a basic understanding of the
organization, procedures and terminology. (Required)
2 - 4 years Knowledge of physician office billing, charge entry, billing programs, procedures and terminology
Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, Excellent
Interpersonal Skills, General Clerical Skills, Basic Computer Skills, Excellent Organizational Skills, Strong
Customer Services Skills, Ability to maintain high level of confidentiality.