Communications Administrator - Full Time - Rotating

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Job ID: 58890
Area of Interest: Clerical
Location: Baltimore, MD US
Hours of Work: M-S, 3p - 1130p
Job Facility: University of Maryland Medical Center
Employment Type: Full Time
What You Will Do:

  1. The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.


  1. Receive, prioritize, and log incoming requests for service during emergent and non-emergent scenarios.  Transmit requests via multi-line telephone console, multi-channel dispatch computer system, FAX, computer terminal(s), pagers, public announcement systems, various alarm systems / panels(fire alarm system, kinderguard, elevator entrapment system, security access systems's, oxygen, medical air and nitrogen), etc.
  2. Process and maintain customer service requests / patient care support group's  data in various, computer systems (work order data system, patient care food/medication data system), etc.; advises service request status to the customer and support service groups
  3. Plan / facilitate customer and support group's educational sessions focused on various presentations and simulations for developing quality work relationships; understanding the work flow and service provisions of each other
  4. Communicate critical infrastructure, maintenance, security and safety issues to appropriate leadership with service status updates and reports
  5. Prepare documents, reports, charts, tables, graphs, meeting summaries and other materials to support department projects and programs
  6. Record issues, policy changes, facility emergencies and major disturbances to the daily transition log with detailed / professional data.  Verabaly communicate to team, designee and manager
  7. Provide support for special projects and assignments. Research, analyze, and monitor activities / information as appropriate.  Prepare reports and communicate information to team, designee and manager.  Participate in the development and review of training materials, operational standards, policies, procedures and protocols
  8. Alarm(s) / System(s) Operations Management, consisting of scheduled equipment functional check's in accordance with department and pertaining support group's standard procedures and or policies.  Attending continued educational sessions and individual operational awareness review's with team designee or manager.
  9. Operates central answering telephone equipment for the Medical System.  Answers incoming calls, and promptly transfers calls or provides requested service according to departmental procedure.
  10. Provides telephone paging services for physicians and other designated personnel according to departmental procedure. 
  11. Receives and promptly delivers messages which have a medical urgency or necessity to Residents, Physicians, and Patients according to departmental procedure.
  12. Answers  fire, emergency, or medical emergency calls , activates paging and overhead alerts according to departmental policy and procedures; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Ensures that appropriate services respond to emergency calls.
  13. Maintains logs of all emergency calls.  Records date, time, caller, and operator responsible for activating emergency call protocol.
  14.  Uses AMCOM to query patient information and provides information to public according to departmental procedures and HIPAA guidelines.
  15. Performs data entry of changes in department numbers, pager numbers, and medical and surgical schedules into AMCOM according to departmental procedure. 
  16. Performs daily Test Pages according to departmental policy and procedure.

What You Need to Be Successful:


1.            High School Diploma or equivalent (GED) is required.   

2.            Five years work experience in a multi-task environment to include two years performing                administrative duties and two years performing customer service duties.  

3.            Familiarity with medical terminology is preferred. 

4.            Experience in a healthcare environment, maintenance work order management and /or                dispatching for security or emergency response is preferred.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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