Ambulatory Nurse Care Coordinator (Experienced Registered Nurse-RN, Case Mgt Exp) -- Full Time, Days

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Job ID: 58710
Area of Interest: Nursing
Location: Baltimore, MD US
Hours of Work: Mon - Fri (four 10 hour days)
Job Facility: University of Maryland Medical Center
Employment Type: Not Indicated
Shift: DAY
What You Will Do:

At the University of Maryland Medical Center (UMMC), a designated Magnet facility, we are a team. Nurses and doctors, specialists and therapists, work shoulder-to-shoulder to give our patients the care they deserve. We take time to celebrate each other’s contributions and treat each other with respect by valuing each other’s ideas and opinions. Ultimately, we support each other’s growth. Together, we form a world-class team dedicated to furthering the practice of patient care.

High acuity trauma clinic at UMMC desires a Registered Nurse (RN) with case management experience to coordinate care for complex patients upon discharge

  • 3 Years of Clinical Nursing Experience is required
  • Case Management Experience required

Monday -- Friday, Days
Four (4) hour shifts

The Shock Trauma Outpatient Pavilion (STOP)  is a clinic designed to care for the Trauma patient once discharged from the inpatient setting.  

  • There are eight different Trauma services that see patients in this outpatient setting.  This includes the general Trauma services, Soft Tissue, Neuro Trauma, Plastic Surgery, Pulmonary and the Acute Care Emergency Surgery (ACES) service. 
  • The clinic also provides care to the Orthopaedic Trauma population.  There are seven Orthopaedic Physicians and one Podiatrist staffed in conjunction with Nurse Practitioners and Physician Assistants to provide comprehensive follow-up. 

General Summary
Under the general supervision, provides care coordination, clinical utilization management and discharge planning for an assigned case load. This role is patient focused, outcome-oriented and based on general and specialty professional standards and functions within an interdisciplinary practice model. This role is accountable for the continuity and integration of patient care services.

Principal Responsibilities and Tasks


The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  1. As part of the interdisciplinary team lead by the Primary Care Provider, the case manager has an integral role in the continuity and integration of patient care services.
  2. Collaborates with the interdisciplinary team to identify patients most likely to benefit from care coordination services.
  3. Assesses the patient’s risk factors and needs for care coordination, clinical utilization management services, discharge planning and identifies appropriate preventative services.
  4. Develops a care plan and treatment goals with the patient and/or family.
  5. Provides the patient and/or family education about relevant diseases and their management, including medication management.
  • Identifies self management resources including health education classes and support groups to achieve care plan goals.
  • Coaches the patient and/or family on how to respond to acute and/or worsening symptoms in order to avoid unnecessary hospitalizations.  Educates patients and/or family on the availability of same day appointments.
  • Contributes to problem solving within the team through communication, collaboration, data           collection, obtaining consensus and evaluating outcomes of treatment options.  Tracks patients’ progress towards care plan goals and revises the care plan as indicated.
  • Assists with the maintenance of patient registries to manage specific patient populations and improve disease outcome measures. Assists with the implementation of clinical decision support    tools, referral and test tracking, and preventive medicine reminders.
  • Develops effective working relationships with physicians, nurse practitioners, nurses, allied health professionals (e.g. social workers, psychologists, etc.), medical assistants, and referral                 coordinators.
  • Models effective customer service behaviors. Identifies and acts on opportunities to understand    and respond to the customer.
  • Takes the lead in ensuring the continuity and consistency of care which extends beyond practice   boundaries.  Serves as a liaison to acute care hospitals and post-acute care services to facilitate             comprehensive discharge planning and follow-up care.


UMMC Offers:


 • A competitive wage scale.


 • Up to $10,000 a year for your graduate degree at the University of Maryland.


 • An achievable professional advancement model.


 • A comprehensive compensation and relocation package.


 • A full benefit package including Health, Vision, Dental, 3 weeks’ vacation + sick + floating personal holidays,   retirement contribution, and more


What You Need to Be Successful:

  • Graduation from an accredited school of nursing, with a Bachelor's degree in Nursing
  • Licensure as a Registered Nurse in the state of Maryland, or eligible to practice due to compact state requirements outlined by the Maryland Board of Nursing
  • 3 Years of Clinical Nursing Experience is required
  • Case Management Experience required

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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