Job Facility: University of Maryland Medical Center
Employment Type: Full Time
What You Will Do:
Under general supervision, responsible for the front-end application support: monitors the various integrated systems and reports any technical issues/problems to manager and the appropriate ITG contact person. Provides users with support, training, documentation and troubleshooting problems; acts as an in-house resource for providing user education; develops user-defined reports and studies as requested by manager. Acts as the on-site product expert and is able to identify Comprehensive Record & Revenue Management software application issues. Supports goals and objectives of the Coding team by providing data and completing ad-hoc audits as necessary.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Trains users on codingapplications, as needed, to comprehend and properly utilize the applications, screens and functionality of the applications.
Oversees clinical documentation specialist functions within the coding area.
Acts as technical liaison between application vendor, ITG and Coding staff (intradepartmental) to facilitate implementation of upgrades, resolution of application problems and report to or update manager and other entities as appropriate.
Performs system configuration task such as:
-Modifying comprehensive record and revenue management chapters -Updating table information -Creating user accounts within the Comprehensive record & review management software application.
Analyzes coding workflow problems and formulates alternatives and recommends solutions for emerging and/or potential workflow issues.
Create APR-DRG, Case-Mix, & Coding Audit reports on a weekly, monthly basis or as needed.
-Consulting engagements -Onsite system design -Remote system manager training -On-site testing -On-site end user Training
Assigns passwords and controls user access to the software application for hospital data and software security.
Manages requests for data element modifications or additions.
Updates hospital-specific information, such as, but not limited to:
-Physician Table -Physician service and specialty tables -Other tables of information used by UMMC
Prepares technical and user documentation when necessary.
Utilizes data information and analysis to support a proactive approach to clinical and operational process improvement.
Prepares complete systems documentation for operations and creates policy and procedures for system utilization which includes accurately maintaining all necessary data tables in 3M Health Data Management system.
Coordinates and monitors special projects and personnel assigned to project during implementation, maintenance and development of application enhancements.
Conducts the generation of reports and ensures accurate reporting of electronic information (e.g., discharge summaries, etc.).
Provides support for special projects and assignments’. Researches, analyzes, and summarizes information and source materials for reports. Prepares data on projects and studies, such as updating procedure manuals or analyzing department activities.
What You Need to Be Successful:
Education & Experience
Associates degree in Health Information Management, Information Technology, Health Care Administration or related field required.
Two (2) years experience performing system administration, user training or equivalent required. Health care environment preferred.
Knowledge, Skills and Abilities
Proficient knowledge of coding encoder and abstracting system, related terminology, and associated hardware required.
Knowledge of SQL report generation and other utilities such as CRYSTAL reports, etc., is preferred.
Proficient in problem-solving when addressing user needs and determining the appropriate system solution.
Must posses problem solving skills and be able to demonstrate strong communication and customer service skills, as well as good project management abilities.
Knowledge of anatomy, physiology and disease process to understand and interpret diagnoses and procedures contained within the audit reports.
Knowledge of medical record practices, state and federal laws relating to release of medical information, ICD-9-CM and CPT coding systems, medical terminology to understand diagnoses and procedures, and the content and organization of a medical record.
Experience with personal computers, Microsoft Word and a spreadsheet database is required. Knowledge of Microsoft Access is preferred.
Effective oral and written communication skills are required to work successfully with a diverse group of people at various position levels inside and outside of the organization. Experience interpreting physician handwriting preferred.
A high degree of organizational skills and the ability to complete tasks under strict time lines is required.
Weekend, shift work, holiday, on-call, and overtime may be required.
Work is performed in a normal, office environment.