Under direct supervision, perform clerical duties which include receiving and registering patients and visitors within the designated admitting/registration office area, efficiently and timely, and in accordance with Medical System and departmental policies and procedures.
Principal Responsibilities and Tasks
- Interviews patients, and relatives as necessary, in-person or via telephone, to obtain insurance and socio- demographic data and explains hospital services and procedures.
- Verifies patient Medical Record and social security numbers in the registration and scheduling system.
- Verifies patient address and telephone numbers at each visit.
- Verifies insurance coverage, Blue Cross, Medicaid, and others, by checking currency of insurance card via on-line verification systems and/or calling insurance company.
- Photocopies patient insurance cards, driver's license, social security cards and other necessary identification for patient record.
- Assists patients with completion of registration forms as necessary.
- Schedule patient appointments, mail reminder cards to help ensure that patients keep pre-scheduled appointments.
- Collects patient fees, such as, co-pays.
- Acts as receptionist for the unit/program: answers phones, takes messages for staff, greets and arrives patients in the registration system. Monitors waiting area and notifies staff when patients have arrived
- Inputs information obtained into on-line computerized registration and scheduling system program with speed and accuracy, daily; prints out admissions documents, registration forms, and secures appropriate signatures and witnessed consents.
- Checks accuracy of addresses and phone numbers. Enters updated information.
- Enters status of all scheduled patient appointments daily: arrived, no-show, cancellations.
- Prints out encounters forms and logs of scheduled appointments
- Performs routine clerical duties required for the specific unit such as, photocopying, filing, typing, maintaining various records and logs and ordering supplies for the unit.
- Communicates with patients and families with courtesy, projecting a positive service image in accordance with the Medical System's behavioral standards.
- Contacts various external agencies and organizations in addition to insurance companies, such as external transportation organizations.