Psychiatric Registration Specialist / UMMC PACT

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Job ID: 57754
Area of Interest: Professionals
Location: Baltimore, MD US
Hours of Work: 8 AM -430 PM
Job Facility: University of Maryland Medical Center
Employment Type: Not Indicated
Shift: DAY
What You Will Do:

University of Maryland Medical Center is currently seeking a Psychiatric Registration Specilalist to join our PACT

General Summary
Under direct supervision, perform clerical duties which include receiving and registering patients and visitors within the designated admitting/registration office area, efficiently and timely, and in accordance with Medical System and departmental policies and procedures.

   Principal Responsibilities and Tasks

  • Interviews patients, and relatives as necessary, in-person or via telephone, to obtain insurance and socio- demographic data and explains hospital services and procedures.
  1. Verifies patient Medical Record and social security numbers in the registration and scheduling system.
  2. Verifies patient address and telephone numbers at each visit.
  3. Verifies insurance coverage, Blue Cross, Medicaid, and others, by checking currency of insurance card via on-line verification systems and/or calling insurance company. 
  4. Photocopies patient insurance cards, driver's license, social security cards and other necessary identification for patient record.
  5. Assists patients with completion of registration forms as necessary.
  6. Schedule patient appointments, mail reminder cards to help ensure that patients keep pre-scheduled appointments. 
  7. Collects patient fees, such as, co-pays.
  • Acts as receptionist for the unit/program: answers phones, takes messages for staff, greets and arrives patients in the registration system.  Monitors waiting area and notifies staff when patients have arrived
  • Inputs information obtained into on-line computerized registration and scheduling system program with speed and accuracy, daily; prints out admissions documents, registration forms, and secures appropriate signatures and witnessed consents.
  1. Checks accuracy of addresses and phone numbers.  Enters updated information.
  2. Enters status of all scheduled patient appointments daily: arrived, no-show, cancellations.
  3. Prints out encounters forms and logs of scheduled appointments
  • Performs routine clerical duties required for the specific unit such as, photocopying, filing, typing, maintaining various records and logs and ordering supplies for the unit.
  • Communicates with patients and families with courtesy, projecting a positive service image in accordance with the Medical System's behavioral standards. 
  • Contacts various external agencies and organizations in addition to insurance companies, such as external transportation organizations.



What You Need to Be Successful:

 Education and Experience

  1. High School Diploma or equivalent (GED) is required.
  2. One year of general clerical experience, including receptionist work, in a business for professional office or healthcare environment involving public contact, required, preferably performing admitting functions.

Knowledge, Skills and Abilities

  1. Demonstrated knowledge of basic computer for inquiry and data entry purposes, and operation of other routine office equipment.  Ability to learn operation of computerized programs e.g. GE as appropriate for particular unit.
  2. Ability to use independent judgment successfully in determining patient need for alternate Medical System services.
  3. Ability to demonstrate sensitivity to the physical circumstances of the patient, and diligence in acquiring the information from patients who may not be able to communicate.
  4. Ability to observes patient right to privacy in handling personal information.  Demonstrates empathy and sensitivity to families of patients.
  5. Highly effective verbal communication skills including courtesy and efficiency in answering patients' and families' questions, explaining the admitting process and explaining hospital policies and procedures are necessary. 
  6. Effective writing skills are also required in completing parking vouchers, miscellaneous receipts and logs.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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