University of Maryland Medical Center - Midtown Campus has had a long history of working to keep our community healthy. Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 200-bed non-profit, community teaching hospital, and part of the University of Maryland Medical System. UMMC Midtown Campus was named a 2014-2015 Best Regional Hospital in Baltimore by U.S. News & World Report.
UMMC Midtown is seeking a full time Business Supervisor for the Peds Department:
Reports to the Nurse Manager with matrix relation to the Director of Business and IT Operations for Ambulatory Services. The Business Supervisor focuses on the efficient operations of the ambulatory service centers and the performance of its administrative staff following UMMC and Ambulatory Services policies and procedures in the delivery of quality patient care in regards to registration, scheduling, financial performance and compliance.
Directly supervise center Coordinators/Administrative Support Staff and assure proper staffing levels at all centers.
Monitors and audits the efficiency of patient registration, scheduling and referrals/authorizations ensures all aspects of these administrative components are accurate and complete.
Supports achievement of center’s respective operating budget performance targets, which include goals for patient panels, patient visits, and revenue and expense targets.
Maintain, oversee, evaluate and enhance the efficient organization and operation of the Centers, staff and their related duties, including assuring that all Centers are compliant with organizational and Ambulatory Service business policies and procedures, as well as all relevant state and federal guidelines and other regulatory requirements.
In combined effort with the Nurse Manager acts as network operations liaison with lead providers, Ambulatory Services senior management, Hospital and FPI departments and other related parties as needed.
Assure accurate and timely reporting of network activities.
Drafts and revises office procedure manuals under the direction of the Director of Ambulatory Business and IT Operations in accordance with UMMC policies and procedures.
Monitors adherence to policies regarding patient privacy and confidentiality.
Intervenes in guest relations as needed. Determines urgency of situation and calms parents/patients/employees as necessary. Decides in coordination with the Nurse Manager the need to interrupt, contact physicians, administrator or clinicians; prioritizes patient/customer problems/issues.
Carries out other administrative tasks as required; organize departmental orientation, annual certifications events and evaluates outcomes, assists with coordination of office moves.
What You Need to Be Successful:
Bachelor’s Degree in business or Allied Health or equivalent preferred.
3 years supervisory experience in an outpatient care setting.