Senior Vice President (SVP) Operations

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Job ID: 57738
Area of Interest: Management
Location: Baltimore, MD US
Hours of Work: M-F 8a-5p
Job Facility: University of Maryland Medical Center
Employment Type: Full Time
Shift: DAY
What You Will Do:

Senior Vice President (SVP) Operations
University of Maryland Medical Center

Under direction of the Medical Center President and Chief Executive Officer, the SVP holds broad strategic and operational responsibility and authority for operations and support functions throughout the UMMC enterprise including Cancer Center, Information Services, Diagnostic Imaging, Pathology and Clinical Labs, Operations, Performance Innovation, Facilities Planning, Construction and Management; Supply Chain including linen, med/surgical supplies, and logistics; Clinical Engineering, Environmental Services; Parking and Transportation; Guest Service Programs; Food Services; Safety; Security; Emergency Management; and the hospital sustainability (green) program.               

The SVP plans and develops the strategic mission of the various program and management functions and implements ongoing goals and objectives to support the mission.  This role demonstrates leadership in quality management through activities at the strategic and operational levels, innovative contributions to quality efforts, and the selection and development of an effective, results-oriented staff.

The SVP will be designated the executive leader/project executives on special projects that have broad impact, high institutional value and high risk.  In this capacity the SVP is accountable to the CEO and the Board for overall project execution and success.

 Principal Responsibilities and Tasks

  • Develops, administers, and communicates strategic and operational plans to support the vision, mission, values and strategic plan of the Medical Center.  Plans, develops, and coordinates organization capacity and capability to respond to and implement changes in the strategic direction of the corporation. 
  • Working closely with UMMC and UMMS senior management peers, interprets and coordinates Environment of Care, Facility Management, Supply Chain, and Clinical Engineering requirements and anticipates capital investment and service capabilities to meet these requirements.  Provides senior management peers with viable options and cost effective solutions and advises action to President/CEO with regard to these matters.
  • Provides executive leadership over the activities associated with meeting the Joint Commission standards for the Environment of Care, Life Safety, and Emergency Management, Major Development Projects and UMMC sustainability (green) initiatives.   Provides support to external venture development projects.
  • Represents on an ad hoc basis the Medical Center and the Medical System as a senior program official with external entities such as the Department of Health and Mental Hygiene and Maryland Hospital Association, the Greater Baltimore Committee on issues with significant impact such as public health crisis response, transportation and land use, community relations, security, and emergency planning and response. 
  • Represents the Medical Center executive leadership on system-wide work groups and projects.
  • Provides effective executive oversight of facilities and support services and coordinates the operations between the various areas/departments in collaboration with the responsible department heads.  Monitors, analyzes and evaluates the activities and performance effectiveness within the various areas of responsibility, assuring progress towards the hospital’s overall targets.  Reviews and evaluates existing systems, programs, and procedures.
  • Selects, develops, and leads a high performing team of direct reports who in turn foster a success-oriented, accountable structure and environment within their areas of responsibility.  The SVP sets challenging and attainable performance objectives and operational plans that are responsive to and enabling of Medical Center strategies and contribute to the growth objectives of the Center.
  • Ensures the delivery of efficient, economic and quality services through effective process design.  Develops and implements a variety of quality indicators which allows ongoing quality assessment.  Ensures that departments comply with state, federal and The Joint Commission regulatory requirements.
  • Manages the financial performance of capital and operating budgets for strategic investments, major and minor (medical equipment), program and departmental improvements, building system and infrastructure repair and replacement, and the building interior program and the operating budgets of the facilities organization maximizing productivity, efficiency, and cost effectiveness.
  • Provides executive oversight and guidance to the capital facilities planning and development program through participation on the system capital subcommittee, the W/MBE subcommittee of the Board and to the UMMC Director of Planning and Project Development. Services as the Project Executive on selected strategic capital construction projects and participates in major decisions regarding architecture/engineering consultant and construction manager selections.
  • Responsible for negotiating, executing, and managing major service contracts within operational domains.
  • Develops and maintains a human resource management plan which supports the achievement of customer service, service quality, and financial objectives.  Involves staff at all levels in the facilities organization in defining and achieving service excellence.  Creates an organizational climate which supports and values diversity and recognizes the contributions of staff from diverse backgrounds.
  • Demonstrates personal and professional leadership within UMMC, community, and among health care and business colleagues.

What You Need to Be Successful:

  • Master’s degree in Hospital or Business Administration, Architecture, Engineering or a related discipline is required.
  • Ten years of experience with demonstrated success as a VP with significant operational accountability and progressively responsible facilities management and experience is required.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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