The Specimen Referral Coordinator defines and monitors processes that ensure optimal specimen integrity for assay.
Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, Excellent Interpersonal Skills, Basic Computer Skills, Excellent Organizational Skills, Strong Customer Services Skills, Proven Analytical Skills
PROCESSES: Defines and monitors processes which ensure optimum pre-analytical specimen integrity. Prepares specimens for referral labs. Educates lab staff and clients as to specimen integrity and acceptability. Consistently determines the suitability, or acceptability of samples for assay, ensures proper identification of specimen, and takes appropriate action when specimen integrity is. Able to function as a phlebotomist when necessary.
REPORTING: Accurately enters test results into the laboratory computer system. Monitors the accuracy of the referred test ranges & reporting format in the computer system. Assists lab management in monitoring referred test volumes & pricing to help contain costs.
Adheres to and exhibits our core values:
Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us. Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality. Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.
Compliance: Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.