Receives and directs incoming telephone calls throughout the hospital. Monitors and takes action on emergency alarms. In base station for two-way radio paging; controls silent paging system.
ESSENTIAL FUNCTIONS OF THE JOB:
Answers incoming telephone calls on telephone console; directs calls to requested or appropriate extensions.
Monitors emergency, fire, panic, 3-minute and trouble alarms; takes immediate action according to policies; texts emergency alarms daily.
Controls silent paging system; monitory traffic, relays messages through beeper system.
Maintains on-call lists; displays on computer.
Initiates and control back-up telephone system during power failures.
Connects/disconnects patient telephone service, as requested.
Provides information to visitors in the absence of Information Desk staff.
Strives to achieve excellence of service as described in the CARE Manual.
Responds to the following Shore Health system codes: Code Red (if called), Code Pink (if called) and code D (if called).
Responsible for honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations.
Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the functions of the job.
MINIMUM EDUCATION, EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED:High School diploma or equivalent. Minimum of one year of receptionist, switchboard, or other communications-relates experience. Demonstrated excellent verbal communication and interpersonal skills.