SH Lab Support Services Supervisor

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Job ID: 56430
Area of Interest: Allied Health
Location: Easton, MD US
Hours of Work: Predominately M-F 7a-3:30p
Job Facility: UM Shore Regional Health
Employment Type: Full Time
Shift: DAY
What You Will Do:



  1. Maintains communication with laboratory management regarding quality assurance problems, needs of phlebotomy, client services and central processing staff.

  2. Oversees all client service, phlebotomy, central processing and laboratory assistant staff and ensures that staff is trained and competent to perform their duties.

  3. Performs all supervisory duties including daily oversight, corrective action, performance appraisals, scheduling and other employee related activities.

  4. Responsible for ensuring that all sections have up-to-date and appropriate policies and procedures, and all regulatory needs are met (CLIA, CAP, Joint Commission and others).

  5. Ensures that all phlebotomy is performed on time and in a manner that enhances patient satisfaction.

  6. Ensures follow-up on client's billing questions.

  7. Develops and monitors a quality assurance program to monitor service to patients and clients.

  8. Works closely with the Clinical Specialist for Outreach to ensure a high level of client satisfaction, accurate and appropriate billing claims, and other Outreach-related concerns.

  9. Ensures adequate supplies are available for hospital and client needs.

  10. Assists in ensuring that all billing functions performed by Customer Service are performed in an accurate and timely manner.

  11. Capable of performing or training others to perform all functions within the scope of their responsibility.

Performs related duties as assigned.

What You Need to Be Successful:

  • High School Diploma required.
  • Associates Degrees in Business, healthcare, Laboratory Science, or other natural science curriculum preferred, but not required.
  • Completion of an accredited program in Phlebotomy is preferred.
  • A minimum of five (5) years of phlebotomy, or laboratory assistant experience, with at least two (2) years in a leadership role required.
  • Previous hospital experience desired.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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