Manager, Local Site Operations

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Job ID: 55688
Area of Interest: Professionals
Location: Cheverly, MD US
Hours of Work: M-F, 8a to 5p
Job Facility: University of Maryland Medical System
Employment Type: Full Time
Shift: DAY
What You Will Do:

General Summary
Under general supervision, plan, organize, coordinate and direct the functions of Local Site Technical Operations. Develop and monitor both short and long term plans to accomplish established goals. Provide technical leadership to Local Site Executives, department heads and clinicians in compliance with established corporate technical standards and guidelines. Provide coordination between local site business needs and corporate Technical Services Group (TSG).     

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Provides technical direction, support and assistance for planning of business needs through direct discussions with end users and central TSG resources.
  • Acts as Liaison between local site operation and TSG. 
  • Provides local site leadership with technical advice and consultation
  • Manages End User Computing equipment for the local site. Serves as primary advisor to PC technician staff.  
  • Works collaboratively with TSG resources who manage backend customer service functions to balance end user needs with corporate guidelines enabling consistency across UMMS and supportability.
  • Supervise and mentor the work of all direct reports/contractors to ensure effective and efficient departmental functions.
  • Hire, orient, train, conduct performance evaluations, handle disciplinary issues, and provide an open and goal oriented work environment with establish clear and concise work procedures and productivity standards.
  • Develops staff by providing opportunities and training programs to enhance individual employee’s career development
  • Ensures staff competency of technologies, policies and practices across the division. 
  • Develops, maintains, implements and enforces departmental goals, objectives, policies and procedures for UMMS in collaboration with IT Leadership.  
  • Ensures compliance with regulatory and audit agency requirements.
  • Develops performance improvement initiatives to improve customer service, operating costs, departmental functions and productivity.
  • Develops and executes effective control process and compliance monitoring procedures to ensure risks are measured, monitored, controlled, and mitigated
  • Represents the TSG at various meetings, task force groups, quality councils
  • Assess, manages and monitor employee satisfaction results and action plans. Assist Senior Management in the execution of improvement action plans.
  • Maintains current knowledge in new developments and technology. Reviews appropriate technical literature to keep abreast of changes.

What You Need to Be Successful:

Education and Experience

  • A Bachelor’s degree in Mathematics, Statistics, Accounting, Computer Science, Business Administration, or a related discipline, or equivalent is required
  • Five (5) years progressively responsible professional experience in information systems technical services, is required, including three (3) years of supervisory or project management experience.
  • Demonstrated knowledge and understanding of technical infrastructure and service management required to deliver quality services to end users.

Knowledge, Skills and Abilities

  • Strong in the following subject matter concepts: Intel Server configuration and management; Print server operations, Clustering, High Availability, Storage Area Networks (SANs), enterprise backup and restore, Oracle & SQL, Enterprise applications, end user devices, Network protocols, Cabling standards, MS Office products (Word, Excel, Powerpoint, Access, Project).
  • Ability to provide leadership and serve as a liaison between business operations and central TSG.
  • Effective communication and organization skills; demonstrates confidence, creativity, and maturity.
  • Excellent customer service skills and the ability to work with all levels within the organization.
  • Proficient in analysis and problem-solving, with an ability to work with other teams, and assess the needs of the customer and determining appropriate solutions.
  • Proven ability to establish and meet work schedules under tight deadlines and willingness to work off-hours as the need arises
  • High level of analytical skills and comprehension of computer technology.
  • Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, and MS Project).
  • Highly effective verbal and written communication skills to advise and consult with clients, make formal presentations. 
  • Demonstrated leadership ability in supervising, evaluating, training, discipline and motivating management and technical staff successfully.
  • High level of proficiency and demonstrated effectiveness in problem solving and implementing new programs related to increased departmental and organizational operating efficiency.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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