An Officer must be able to monitor, address and prioritize security and safety risks on a continual basis. An especially important function of Security Officers, with respect to hospital staff, is their rapid response capabilities to security emergencies within the hospital (i.e. whether for behavioral health or medical reasons patients sometimes become violent or threaten medical or nursing staff).
Security Officers may also be called upon for external emergencies, such as assisting in providing aid for disaster victims. Security Officers will spend a good deal of their time enforcing rules, regulations, and hospital policies. An Officer must follow hospital Security Department directives and reduce risks to a manageable and acceptable level. Areas to be focused on include: • Security • Emergency Preparedness • Report Writing • Effective Communication • Departmental Operations • Hospital Rules and Policy Enforcement • Process Improvement
1. Will comply with all Maryland General Hospital and Departmental Policies and Directives Will have an understanding of Hospital and Departmental Policies and Directives. The expectations are that Officers will have no verbal documented or written warnings concerning performance related issues. In the event warnings have been issued, immediate improvement in all areas of concern are expected.
2. Will possess knowledge / judgment sufficient to perform all assigned duties Officers must possess the body of knowledge necessary to effectively perform all duties and tasks. They must have strong customer service skills with the ability to interact positively with a diverse hospital patient, hospital staff and visitor population. All officers must have the ability to develop and implement problem solving techniques, be team oriented and use common sense. Officers must make reasoned judgments and/or decisions in the execution of their duties.
3. Will perform patrol and inspection duties both internal and external Will conduct both internal and external patrol rounds as instructed, enforce Hospital policies, procedures and regulations. Assist nursing and medical staff with the control of violent or disruptive patients, visitors and other individuals. Prevent losses or damage by promptly reporting safety irregularities.
4. Will maintain required uniform and present a professional appearance Will be well groomed, have a clean, proper fitting uniform, including ID, name tag, hospital security badge.
5. Will file reports and complete administrative assignments All incident reports are to be completed during the shift of occurrence. They are to be accurate and factual, clearly communicating appropriate and relevant information.
6. Will enforce and observe hospital policies and procedures The officer will pro-actively work with employees, patients and visitors to insure that safety and security policies and procedures are followed.
7. Will complete annual training requirements
MACHINES TOOLS AND WORK AIDES: CCTV System, door detection alarms, aiphone system, base station, two-way radios, fire monitoring alarms, Tour Guard Watchman System, security enforcement and protection equipment, safety equipment, fire extinguisher use.
What You Need to Be Successful:
EDUCATION, TRAINING, AND EXPERIENCE: Graduation from high school or GED equivalent, with some college courses preferred. Some police training, military, or security experience is helpful, but not required. Must have computer skills sufficient to write reports, sufficient to take annual competencies and sufficient to review relevant on-line emergency management procedures and other written hospital policies.