Leads and/or facilitates process improvement teams to achieve significant quality improvement and business results in a manner which gives them ownership for changes. Supports the structure, organization and culture for continuous quality and operations improvement. Monitors and measures results; develops standards and applies benchmarking and best practice applications to support improvement at the team and organizational levels. Develops and manages comprehensive programs to meet the organizational development needs, including education, training, development and advising of leaders at all levels. Develops and maintains relationships with a variety of types of positions and individuals at both the Corporate and local hospital level.
Principal Responsibilities and Tasks
Project Management: Displays budgetary discipline ensuring PI Team projects, task forces / work groups have a project management plan with clearly defined beginning / end dates, as well as clearly defined deliverable. Facilitates the use of project management tools, i.e. Gantt Chart / Excel Project Management tools, to manage project start / end dates, forecasting activities, timeliness of project deliverables, and expected reporting to appropriate committees. Utilizes standard project management methodologies to adhere to expectations.
Change Leadership: Supports the structure, organization and culture for continuous quality and operations improvement. Initiates and facilitates redesign and process improvement strategies for strategically important priorities within the organization. Creates detailed, comprehensive project and action plans and timelines to ensure successful execution of programs. Develops quantifiable metrics to measure return on investment (ROI) and effectiveness. Monitors and measures results; develops standards and applies benchmarking and best practice applications to support improvement at the team and organizational levels. Acts as a consultant and advisor to leadership to build consensus and support for process improvement initiatives at an organizational level. Researches and remains current on process improvement opportunities, and methodologies appropriate for a healthcare environment. Provides training and education to support process improvement initiatives in the organization. Consults with organizational learning and development and designs educational curriculums and programs to support leadership, medical staff and employee education and training to participate in process improvement initiatives. Mentors and supports performance improvement staff and other organizational leaders and change efforts to support their development and improvement efforts. Assists leaders and teams to facilitate major change and organization improvement.
PI Efficiency and Effectiveness: Utilizes accepted methodologies, i.e. A3, PDCA (with rapid cycle tests of change), RCA, FMEA, Fishbone, other quality tools, etc., to improve PI efficiency and effectiveness. Ensures hospital teams / service line leaders develop / implement actionable plans for targeted quality measures. Follow-up to ensure sustainability of improvements – moving metric into “stable monitoring mode” when appropriate with routine, scheduled oversight. Facilitates proactive risk reduction teams utilizing Failure Mode Effects Analysis (FMEA) methodologies.
Process Improvement Leadership: Leads and/or facilitates process improvement teams to achieve significant quality improvement and business results in a manner which gives them ownership for changes. Works with executive champions and leaders to facilitate performance improvement teams to achieve timely results consistent with strategic and operational goals and to create a charter focused on group process steps, meeting planning and results with specific timelines and goals for the team. Provides just-in-time training on process improvement tools and techniques to support executive champions, leaders and performance improvement teams. Acts as a coach and advisor to the executive champions, and leaders on processes and approaches to accomplish goals and achieve results. Keeps the executive champion, leader, and performance improvement team on track with timelines and expected results based on the charter. Collects and analyzes data to evaluate operational difficulties and makes recommendations to solve problems. Identifies inefficiencies, analyzes and reports solutions to correct inefficiencies. Coordinates staff and resources in reporting and non-reporting relationships.
Education and Experience
Knowledge, Skills and Abilities