Family Care Liaison - Full Time - Day

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Job ID: 54720
Area of Interest: Service
Location: Baltimore, MD US
Hours of Work: M-F, 8a-4p;
Job Facility: University of Maryland Medical Center
Employment Type: Full Time
Shift: DAY
What You Will Do:

Under direct supervision assists with daily operations of the Healing Garden. Greets and establishes relationships with families and visitors in order to facilitate communications with the operating room staff. Ensures and provides the highest level of service, answers questions, and directs families as needed. 

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Cordially greets families and visitors upon arrival to the Healing Garden. Orients each family to the processes associated with the Healing Garden including communication with the operating room (OR), and visitation with the patient.
2. Develops strong relationships with families, physicians and staff to ensure a professional and consistent experience in the Healing Garden. Ensures excellent customer service while interacting with and serving a culturally diverse population.
3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor.
4. Coordinates communications for families in delicate and stressful situations. Manages requests from families, visitors, physicians, and other staff while maintaining departmental and hospital policies.
5. Works cooperatively to resolve issues and concerns that arise. Possesses integrity and accountability in actions based on values consistent with C2X and behavioral standards. Ability to make appropriate judgments to resolve issues proactively.
6. Complies with applicable regulations such as HIPAA, corporate compliance and safety. Maintains strict confidentiality of patient matters.
7. Contacts Safety, Security, Environmental Services, and Facilities Management, for assistance when necessary.
A. Monitors and maintains the environment
B. Reports safety concerns immediately
8. Performs related duties as required.

What You Need to Be Successful:

  1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience.
  2. A minimum of one (1) year customer service experience is required.  Experience in a hospital or health care setting is preferred.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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