Treats medical center staff, visitors, physicians, patients and families in a professional and courteous manner. Consistently displays a positive attitude in the work environment and conducts self in a calm, professional manner during stressful situations. Communicates concerns and potential problems with customer service and compliance to the Manager/Supervisor and follows through to resolution.
Is knowledgeable of the facility and is able to direct or escort patients, visitors and guests in a professional and efficient manner. Consistently deals with patients, visitors, hospital staff and physicians with a warm, friendly and cooperative manner. Acts as a liaison between the facility and its customers.
Takes initiative to work independently on problem solving and follows through to facilitate process improvement. Accepts results of a quality audit as an opportunity to strengthen and improve job and/or communication skills. Acts as a resource for co-workers to help meet goals. Mentors new employees.