Discharge Coordinator - Med Surg

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Job ID: 54611
Area of Interest: Professionals
Location: Baltimore, MD US
Hours of Work: M-F; 8:00 to 4:30 p.m.
Job Facility: University of Maryland Medical Center
Employment Type: Full Time
Shift: DAY
What You Will Do:

General Summary

Under general supervision works in partnership with the resident team to facilitate the timely, effective, and efficient discharge of patients from the hospital. Performs a variety of administrative responsibilities, collaborative communication and coordination of services among disciplines, and discharge planning.  These functions are performed in accordance with all applicable laws and regulations UMMC’s philosophy, policies, procedures and standards.


Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.


  1. Participates in daily resident team rounds, providing patient information to assist in daily care and discharge planning.  Communicates with supervising resident as needed, identifying any barriers to, and updates for, planned patient discharges.   


  2. Facilitates the daily discharge process through collaborative practice with the multidisciplinary team: makes appointments for primary and specialty care as needed upon discharge; assists in the completion and organization of discharge paperwork; utilizes the Electronic Health Record to document all pertinent patient information; assures prescriptions are available at time of discharge.


  3. Ensures discharge summaries are completed, updated and timely.  Identifies barriers to discharge and notifies team members to facilitate action/intervention. Ensures necessary paperwork is completed by resident and assists in completion of forms. 


  4. Communicates with referring physicians: secures name and contact information of referring and/or follow-up physicians: sends completed discharge information for comprehensive follow-up care.  Informs physician of patient’s disposition at the time of admission and discharge.


  5. Coordinates communication among family members, residents, case managers, social workers and physical therapy to facilitate the discharge process through hospitalization.


  6. Gathers results of patient studies and other information critical to patient care. Assist in securing results of studies from various areas including, but not limited to cardiology, radiology, pathology, etc.  Obtains necessary records from outside hospitals. Utilizes web-based Maryland Health Information Exchange to retrieve and enter patient information (if applicable).


  7. Completes administrative tasks, as needed, such as editing materials, photocopying, collating, assembling reports, documents and other materials.


  8. Composes responses to routine inquiries in accordance with departmental procedures.  Reviews and edits outgoing correspondence for format, typographical and grammatical accuracy, and conformance with procedures.


  9. Schedules appropriate patient tests and procedures.  Interfaces with providers, nurse, and patients to facilitate various scheduling and navigation needs.  Activities include obtaining documentation from different clinical systems, organizing clinic paperwork, and accessing information.  Presents in a professional manner when helping patients navigate UMMS care delivery system.


  10. Understands insurance process and referral requirements at UMMS to help patients, family and staff navigate process.  Assists patients in finding local primary care providers within claims network prior to discharge to arrange follow up appointments.

  11. Acts as resource for staff, interns, medical students, residents and patients in relation to directions, signage, insurance, the discharge process and general information.  

  12. Coordinates communication among manager, medical staff, and different hospital staff members to facilitate meetings, patient care, and outcomes.

What You Need to Be Successful:

Education and Experience


  1. High school diploma or equivalent (GED) is required.  Associate’s degree is preferred. 

  2. Three years general clerical/administrative experience in a medical office or health care environment, or equivalent, is required.

Knowledge, Skills and Abilities

  1. Proficient knowledge of medical terminology.

  2. Demonstrated computer skills including Microsoft Office.  Ability to effectively operate a multi-line telephone console, where appropriate, and to use professional telephone etiquette is required.

  3. Highly effective verbal communication skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating staff and explaining hospital/departmental policies and procedures are necessary.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
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