Under direct supervision, monitors, controls and records the movement of patients, physicians, staff and visitors in the Operating Room, Open Heart, Post Anesthesia Care Unit and Cystoscopy area. Exercises cooperation, diplomacy, flexibility, understanding and patience in dealing with customers. Performs a variety of complex and responsible clerical tasks. Works in partnership with other staff members and physicians; and proactively identifies and provides for the customers’ needs using appropriate quality service standards identified in the UMMS Customers’ Service Program. Fulfillment of the job duties requires the employee to have access to medication storage areas.