Under general supervision provides administrative and clinical support for Transplant Services. Assist Transplant Coordinators in assuring the effective and efficient operation of the program, while maintaining consistent and accurate communication with Medical System staff, referring physicians, and patients. Fulfillment of the job duties requires the employee to have access to medication storage areas.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Schedules transplant patients for clinic visits and pre-evaluation testing. Registers patients into the UMMS registration system. Interviews referral sources to obtain demographic and insurance data. Inputs pertinent demographic and financial data in the transplant database. Interfaces with transplant financial coordinators to assure appropriate authorization of patients.
Schedules patients for diagnostic tests, procedures, consults, home health, social work and other patient care needs as directed by the nurses or attending physicians. Obtains appropriate insurance authorization and/or referrals for diagnostic tests and procedures.
Maintains an up-to-date transplant waiting list by coordinating patient’s activities with nursing staff. Tracks patients on the waiting list, assuring that all medical testing is current.
Accurately and completely enters pertinent information on patient visits, consults, and test results into the transplant database, as well as, appropriate notes related to patient’s care.
Provides clinical assistance during transplant clinic and/or exams. May obtain vital signs, perform venipuncture, change dressings, etc.
Audits paperwork and files on each patient to assure accurate and complete. Enters pertinent information on patient visits into the transplant database.
Education and Experience
High School Diploma or equivalent (GED) required.
Knowledge, Skills and Abilities
Knowledge of the operation of a personal computer and data entry for retrieval of patient information. Ability to operate routine office equipment.
Demonstrated ability to listen to patient information and translate it to written documentation. Ability to listen to patient complaints and resolve them using positive, proficient guest relation skills. Ability to use problem-solving skills in resolving various patient issues.
Ability to work independently and to respond effectively under stress
Highly effective verbal communication skills are required to relate to work with clinical and administrative personnel and to advise patients and visitors about transplant policies and procedures.