ACCOUNTABILITY: Takes responsibility for own actions, holds self and others to high ethical and performance standards, and continually strives to improve levels of individual, team, and organizational performance. Does not blame or negatively represent any other department, organization, or employee associated with SJMC to customers. Adheres to departmental standards of response time to customer requests and follows-up accordingly without need for customers to re-contact the department.
COMMUNICATIONS: Protects the privacy and confidentiality of patients and employees. Establishes and maintains a positive working rapport with all physicians and hospital staff. Working as a team member, demonstrates a positive, supportive and helpful attitude towards patients, families, visitors, co-workers andphysicians. Communicates appropriately and respectfully with the medical center staff, physicians, physicians offices, community members, families and community agencies. Respects patients' rights. Acts as a liaison with patients/families in the waiting area.
PERFORMS ADMINISTRATIVE FUNCTIONS: Responsible for maintaining complete and accurate accounts to ensure database integrity and timely claims processing.
Exhibits good organizational and time management skills, which contribute to the management and efficient operation of the department. Appropriately utilizes office equipment such as email, scanners and fax.
REGISTERS PATIENTS: Understands and follows downtime registration and scheduling system(s) procedures. Understands the usage of registration system(s) and the system(s) security and interface. Collects all monies due at the time of service. Works with Rev Runner tools to verify eligibility. Works with a variety ofsystem(s) including PT-OR for Surgical Patients, Tele-Tracking for Bed Placement and Mede- Kiosk for Registration. Assists in the chart preparation for Surgical Patients.
TRAINING: Assists in training new employees. Acts as a model of the registration process when training, consistently supports trainee and gives feedback to theTrainer and/orManager.
High School Diploma or GED (Required)
Vocational / Technical Degree: Business or Secretarial Coursework (Preferred)
0 - 1 year Knowledge of physician office/clinical care center routines and a basic understanding of the organization, procedures and terminology. (Required)
2 - 4 years Knowledge of physician office billing, charge entry, billing programs, procedures and terminology preferred. (Preferred)
Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, Excellent Interpersonal Skills, General Clerical Skills, Basic Computer Skills, Excellent Organizational Skills, Strong Customer Services Skills, Ability to maintain high level of confidentiality.
Adequate hearing to perform job duties in person and over the telephone. Hears alarms/telephone/tape recorder/normal speaking voice.
Must be able to accurately document pertinent information either by writing or typing